FAQs - Sterling Silver Jewellery
Q. What does the 925 that is stamped on my sterling silver jewellery mean?
A. Fine Silver, 99.9% or more pure, is a soft
metal and to make it suitable for use in jewellery another metal, often
copper is added to it. Sterling silver has 92.5% silver and 7.5% alloy.
The numbers “925” mean that the minimum amount of silver
contained in the product is 92.5%.
Q. Will my sterling silver jewellery tarnish?
A. All sterling silver will tarnish over time. You
can help protect your jewellery by rinsing it in warm soapy water after
you have worn it and storing it in a plastic bag. We recommend that you
try to limit the use of commercially available sterling silver cleaning
products and cloths as this will most likely also remove particles of
your silver as well.
Q. How do I care for the pearls in my sterling silver jewellery?
A. Pearls can be affected by perfume, hairspray,
cosmetics and perspiration. We recommend that you wipe over your
pearl jewellery with a damp cloth after wearing and store it in a
jewellery box away from other jewellery so that it doesn’t get scratched.
Q. When will I receive my order?
A. We aim to despatch your purchases within 5
working days of receipt of your payment by Registered Mail with
Australia Post. Delivery by Australia Post within Australia normally
takes between 2 and 5 days but in some rural areas it may take longer.
Q. Is there an additional cost for postage within Australia?
A. For postage anywhere within Australia there is a flat postage cost of $5 for your sterling silver jewellery.
Q. How can I tell that my jewellery is really sterling silver jewellery?
A. Sterling silver jewellery normally has
“925” stamped on it and you should look for this marking as
a guarantee of authenticity.
Q. Can I engrave my sterling silver jewellery?
A. Yes, sterling silver jewellery can be
engraved. All that you need to check is whether there is sufficient
space on your sterling silver jewellery for your message. If you
would like your sterling silver jewellery engraved please e-mail us
with the details at the time of purchase.
Q. Should I have a safety chain fitted to my bracelet?
A. We recommend that a safety chain is fitted to all bracelets for additional safety.